About us
An IT consultancy that would rather lose the sale than oversell the scope
Mission
To give organisations the technical depth of a global IT department without the cost, rigidity or recruitment lead time of building one.
Vision
A world where infrastructure quality is not a function of where a business happens to be headquartered.
By the numbers
Where we are today
13+
Years in operation
Independent since 2013
97
Countries covered
With active engineer coverage
4,500+
Engineers on call
Vetted and accredited
1,200+
Sites deployed
In the last three years
Values
Six commitments we can be held to
Evidence over assertion
Every claim we make about your estate comes with the data behind it. If we cannot evidence it, we do not put it in the report.
Independence
We take no margin on the products we recommend. The advice you get is the advice we would take ourselves.
Say the difficult thing early
A slipping programme told about in week three is a problem. Told about in week eleven it is a crisis. We escalate early, including against ourselves.
Engineering craft
Labelled cables, documented changes, tested rollbacks. The unglamorous discipline that makes the next ten years cheap.
Local presence, single standard
One accreditation bar, one reporting template and one invoice, whether the work is in Manchester or Manila.
Long contracts, short notice periods
We would rather earn the renewal than enforce it. Clients stay because leaving is easy and staying is better.
Our story
From four people in London to ninety countries
- 13
2013
Founded in London
Started as a four-person infrastructure consultancy serving UK financial services clients.
- 16
2016
First multi-country programme
Delivered a 180-site network refresh across nine European countries, establishing the field engineering model.
- 18
2018
ISO 27001 certification
Formalised the information security management system, opening regulated sectors and public procurement.
- 20
2020
24/7 follow-the-sun desk
Opened Singapore and Austin hubs, completing round-the-clock coverage without night-shift rotas.
- 22
2022
Middle East operations
Dubai office established, extending four-hour response into the Gulf metropolitan areas.
- 24
2024
4,500 engineer network
Field network passed 4,500 accredited engineers with active coverage in more than 90 countries.
- 26
2026
Cyber Essentials Plus & ISO 14001
Added independently tested security controls and a certified environmental management system.
Methodology
How every engagement runs
01
Discover
Estate discovery, stakeholder interviews and dependency mapping. We establish what is actually there before anyone proposes a change to it.
- Asset and dependency map
- Risk register
- Stakeholder RACI
02
Design
Target-state architecture, costed options and a phased plan with explicit exit criteria for each stage.
- Low-level design
- Costed options paper
- Phased roadmap
03
Deploy
Staged build, rehearsed cutover and controlled execution inside agreed windows, with rollback criteria defined before we start.
- Cutover runbook
- As-built documentation
- Completion sign-off
04
Operate
Transition into managed service with monitoring, service desk and a named delivery manager against a published SLA.
- Signed SLA
- Live service dashboard
- Escalation matrix
05
Improve
Monthly service reviews and a standing improvement plan, because the estate you documented in January is not the estate you have in December.
- Monthly service pack
- Improvement backlog
- Annual architecture review
What makes us different
Contractual, not aspirational
Genuine global reach
Engineer coverage in 90+ countries under one contract, one SLA and one invoice — not a broker passing your ticket to a stranger.
Vendor independence
Accredited across the major vendors, tied to none of them. We hold the certifications so we can argue from evidence rather than brochures.
Published, credited SLAs
Response and resolution targets are contractual, measured and credit-backed. Misses are applied automatically, not on request.
Named accountability
A named service delivery manager and a named technical lead on every engagement. You always know whose phone to ring.
Documentation as a deliverable
As-built drawings, runbooks and decision records are contractual outputs, not an afterthought if there is time.
24/7 without an asterisk
Follow-the-sun service desk across three hubs, staffed by engineers in-region rather than an answering service.
Honest limits
What we do not do
- We do not resell hardware or software. If you need procurement, we will introduce you to a reseller and take nothing for it.
- We do not build products. Custom application development is outside our practice and we will say so rather than learn on your budget.
- We do not run a tier-3 threat-hunting SOC. We provide managed detection and response, and partner where deeper capability is genuinely needed.
- We do not take work we cannot staff properly. If the timeline needs people we do not have, you will hear that before you hear a price.
Certifications
Audited annually, across every region
ISO 9001:2015
Quality management. Certified quality management system covering delivery, escalation and continuous improvement.
ISO 27001:2022
Information security. Information security management system audited annually across all delivery regions.
ISO 45001:2018
Occupational health & safety. Health and safety management covering field engineering, working at height and site work.
ISO 14001:2015
Environmental management. Environmental management system underpinning our ITAD and logistics operations.
Cyber Essentials Plus
NCSC. Independently tested technical controls, re-assessed every twelve months.
ITIL 4 aligned
Service management. Service management practices aligned to ITIL 4 across incident, problem and change.
Client feedback
In their words
We had eleven suppliers doing field work across Europe and eleven different definitions of 'complete'. White Raven replaced all of them with one SLA and one report format. The visibility alone was worth the change.
Marta Nowicka
Head of European IT Operations, a pan-European retail group
Retail
They told us not to migrate two of our three target workloads, with the TCO model showing why. That single piece of advice paid for the whole engagement, and it is the reason we trusted them with the third.
David Okonkwo
Chief Technology Officer, a UK challenger bank
Financial services
The comms room hand-over pack was better documented than anything our previous integrator produced in six years. Every port labelled, every link certified, drawings that matched reality.
Rebecca Hartley
Infrastructure Manager, a NHS foundation trust
Healthcare
Nine hundred and forty sites in fourteen months, across eleven countries, and the weekly dashboard never once told us something we later found out was wrong. That is rarer than it should be.
Tomás Alvarez
Programme Director, a European grocery chain
Retail
We needed a Singapore presence before we had a Singapore entity. They had an engineer on site within a week and covered us for eight months until we hired locally.
Priya Raghunathan
VP Engineering Operations, a Series C SaaS platform
Technology
Their P1 response has never once been late in three years, and when they missed a P3 target last spring the credit appeared on the invoice before we noticed. That is what accountability looks like.
Jan Meijer
Director of IT, a Netherlands logistics operator
Logistics
Working together
Start with a conversation, not a proposal
Tell us what is going on. If we are the right supplier we will say so and scope it; if we are not, we will tell you who is.