Retail & E-Commerce
Frameworks we deliver against
The pressures
Our response
Coverage aligned to trading hours across every timezone in the estate, including weekends.
Regional spares pools and swap-out units so a failed till is replaced, not diagnosed.
Rollout schedules built around your freeze calendar with contingency banked before it, not after.
Services
Operations
Multi-site hardware and software rollout programmes run to a fixed schedule with per-site sign-off and consolidated reporting.
People
Vetted, certified engineers dispatched to any site in 90+ countries — from a four-hour emergency call-out to a permanent resident engineer.
Operations
Device lifecycle, imaging, application packaging and deskside support that makes the everyday experience unremarkable.
Evidence
Replacing end-of-life point-of-sale and branch networking across 940 stores in fourteen months, without closing a single store for a day.
940
Sites completed
We had eleven suppliers doing field work across Europe and eleven different definitions of 'complete'. White Raven replaced all of them with one SLA and one report format. The visibility alone was worth the change.
Compliance
Other sectors
Regulated infrastructure, evidenced change control and support windows that respect market hours.
Field engineering at national scale — exchange, edge and customer premises, on the same SLA.
Clinical-safe change, patient data protection and infrastructure that cannot be taken offline casually.
Retail & E-Commerce
The sooner we understand your change windows, clearance requirements and freeze calendar, the more accurate the plan will be — and the fewer surprises land in month three.