Run it, don't just build it
Managed IT Services
Typical outcomes
99.95%
Contracted availability
< 15 min
P1 response target
24/7/365
Service desk coverage
Capabilities
What this service actually covers
24/7 NOC monitoring
Proactive monitoring of network, server, storage and cloud workloads with automated triage and defined escalation paths.
Multilingual service desk
Tier 1 to Tier 3 support by phone, portal, email and Teams, staffed across three follow-the-sun hubs.
Patch & vulnerability management
Scheduled patching across OS, firmware and applications with tested rollback and a monthly compliance report.
Backup & disaster recovery
Managed backup with quarterly restore testing and a documented, rehearsed recovery runbook.
Deliverables
What you receive
- Signed SLA with credit-backed response targets
- Named service delivery manager and monthly service review
- Live service dashboard and monthly performance pack
- Documented escalation matrix and out-of-hours rota
- Quarterly continuous-improvement plan
- Full configuration management database (CMDB)
Talk to someone who does this
No qualification call with a salesperson first — you speak to a consultant from the practice that would deliver the work.
Where it applies
Sectors that use this most
Finance & Banking
Regulated infrastructure, evidenced change control and support windows that respect market hours.
Healthcare & Life Sciences
Clinical-safe change, patient data protection and infrastructure that cannot be taken offline casually.
Retail & E-Commerce
Store estates, EPoS and distribution centres kept trading — including through peak.
Questions
The things buyers actually ask
What happens if you miss an SLA target?
Service credits are applied automatically against the following month's invoice — you do not need to claim them. The breach and its root cause are also tabled at the next service review.
Do you take over our existing tooling or impose your own?
Either. We can operate your incumbent ITSM and monitoring stack, or onboard you onto ours. Where you already have a licensed platform that works, replacing it is rarely the right call.
Is there a minimum contract term?
Twelve months is standard, which covers the transition-in period and gives both sides enough data for a fair renewal conversation. Shorter terms are available at a premium.
Related services
Often bought alongside this
Consulting
IT Consulting & Advisory
Independent technology strategy, architecture reviews and roadmaps that tie every pound of IT spend to a business outcome.
People
Global Smart Hands & Field Engineering
Vetted, certified engineers dispatched to any site in 90+ countries — from a four-hour emergency call-out to a permanent resident engineer.
Infrastructure
Network Infrastructure & Structured Cabling
Design, installation and certification of structured cabling, comms rooms and campus networks — delivered to standard, on a plan.
Managed IT Services
Ready to scope managed it services?
Send us the shape of the problem — sites, timescales, what has already been tried. We will come back with an approach and an honest view of whether we are the right supplier.