White Raven delivers consulting, infrastructure deployment, managed services and on-site engineering across more than 90 countries — under one SLA, one standard and one invoice.
Delivery footprint
5
Delivery regions
Each with in-country hubs
97
Countries
Where we hold active engineer coverage
4,500+
Accredited engineers
Directly employed and vetted partner engineers
24/7/365
Service desk
Follow-the-sun across three hubs
Accredited across the platforms your estate already runs on
What we do
Consulting
Independent technology strategy, architecture reviews and roadmaps that tie every pound of IT spend to a business outcome.
Operations
Fully managed monitoring, service desk and infrastructure operations under a contractual SLA, 24 hours a day.
People
Vetted, certified engineers dispatched to any site in 90+ countries — from a four-hour emergency call-out to a permanent resident engineer.
Infrastructure
Design, installation and certification of structured cabling, comms rooms and campus networks — delivered to standard, on a plan.
Infrastructure
Rack and stack, migrations, decommissioning and resident data centre engineering across colocation and on-premises facilities.
Operations
Multi-site hardware and software rollout programmes run to a fixed schedule with per-site sign-off and consolidated reporting.
Infrastructure
Firewall, SD-WAN, zero-trust and endpoint security design and operation, mapped to the framework your auditors actually use.
Consulting
Cloud migration, hybrid architecture and cost optimisation for organisations that need a business case, not a manifesto.
Operations
Device lifecycle, imaging, application packaging and deskside support that makes the everyday experience unremarkable.
Operations
Asset tracking through life and certified, auditable disposal at end of life — GDPR, WEEE and NIST 800-88 compliant.
People
Certified engineers, project managers and specialists embedded in your team on flexible commercial terms.
Scale
13+
Years in operation
Independent since 2013
97
Countries covered
With active engineer coverage
4,500+
Engineers on call
Vetted and accredited
1,200+
Sites deployed
In the last three years
Why White Raven
Engineer coverage in 90+ countries under one contract, one SLA and one invoice — not a broker passing your ticket to a stranger.
Accredited across the major vendors, tied to none of them. We hold the certifications so we can argue from evidence rather than brochures.
Response and resolution targets are contractual, measured and credit-backed. Misses are applied automatically, not on request.
A named service delivery manager and a named technical lead on every engagement. You always know whose phone to ring.
As-built drawings, runbooks and decision records are contractual outputs, not an afterthought if there is time.
Follow-the-sun service desk across three hubs, staffed by engineers in-region rather than an answering service.
Global coverage
1,900+engineers
4 hours in metro areas, next business day nationwide
Hubs: London · Amsterdam · Frankfurt · Warsaw · Madrid
1,100+engineers
4 hours in tier-1 metros, next business day elsewhere
Hubs: Austin · New York · Toronto · Mexico City · São Paulo
900+engineers
4–8 hours in major cities, next business day regionally
Hubs: Singapore · Tokyo · Sydney · Mumbai · Hong Kong
350+engineers
4 hours in Gulf metros, next business day regionally
Hubs: Dubai · Riyadh · Doha · Manama
250+engineers
Next business day in capitals, scheduled elsewhere
Hubs: Johannesburg · Nairobi · Lagos · Cairo · Casablanca
Industries
Regulated infrastructure, evidenced change control and support windows that respect market hours.
Field engineering at national scale — exchange, edge and customer premises, on the same SLA.
Clinical-safe change, patient data protection and infrastructure that cannot be taken offline casually.
Store estates, EPoS and distribution centres kept trading — including through peak.
OT and IT convergence, plant-floor networks and warehouse systems built for continuous operation.
Cleared engineers, framework-compliant procurement and evidence trails built for public scrutiny.
Scale-up infrastructure, multi-region presence and the operational maturity investors ask about.
Campus networks, device programmes and safeguarding-aware support delivered inside term-time constraints.
Critical national infrastructure support with the clearances, safety record and resilience posture it demands.
How we deliver
01
Estate discovery, stakeholder interviews and dependency mapping. We establish what is actually there before anyone proposes a change to it.
02
Target-state architecture, costed options and a phased plan with explicit exit criteria for each stage.
03
Staged build, rehearsed cutover and controlled execution inside agreed windows, with rollback criteria defined before we start.
04
Transition into managed service with monitoring, service desk and a named delivery manager against a published SLA.
05
Monthly service reviews and a standing improvement plan, because the estate you documented in January is not the estate you have in December.
Selected work
Replacing end-of-life point-of-sale and branch networking across 940 stores in fourteen months, without closing a single store for a day.
940
Sites completed
A workload-by-workload disposition assessment that stopped two of three planned migrations and cut projected three-year run cost by 31%.
31%
Three-year cost reduction
Client feedback
We had eleven suppliers doing field work across Europe and eleven different definitions of 'complete'. White Raven replaced all of them with one SLA and one report format. The visibility alone was worth the change.
Marta Nowicka
Head of European IT Operations, a pan-European retail group
Retail
They told us not to migrate two of our three target workloads, with the TCO model showing why. That single piece of advice paid for the whole engagement, and it is the reason we trusted them with the third.
David Okonkwo
Chief Technology Officer, a UK challenger bank
Financial services
The comms room hand-over pack was better documented than anything our previous integrator produced in six years. Every port labelled, every link certified, drawings that matched reality.
Rebecca Hartley
Infrastructure Manager, a NHS foundation trust
Healthcare
Nine hundred and forty sites in fourteen months, across eleven countries, and the weekly dashboard never once told us something we later found out was wrong. That is rarer than it should be.
Tomás Alvarez
Programme Director, a European grocery chain
Retail
We needed a Singapore presence before we had a Singapore entity. They had an engineer on site within a week and covered us for eight months until we hired locally.
Priya Raghunathan
VP Engineering Operations, a Series C SaaS platform
Technology
Their P1 response has never once been late in three years, and when they missed a P3 target last spring the credit appeared on the invoice before we noticed. That is what accountability looks like.
Jan Meijer
Director of IT, a Netherlands logistics operator
Logistics
Assurance
Insights
Most global field engineering contracts look identical until something breaks at 2am in a city neither party has an office in. These are the questions that separate the two.
Elena Vasquez
Director of Global Field Operations
Moving workloads back from public cloud is neither a failure nor a trend. It is what happens when a per-workload business case finally gets built.
Marcus Chen
Principal Cloud Architect
The cheapest line item in a fit-out is the one you will still be living with when the building changes hands. Here is what that afternoon should cover.
Sarah Whitfield
Head of Infrastructure Delivery
Next step
Tell us what is breaking, slipping or costing too much. We will tell you what we would do about it — and whether you need us to do it.