Retail & E-Commerce
Engagement
Results
940
Sites completed
In fourteen months
98.6%
First-time-right
No return visit required
0
Trading hours lost
Across the whole programme
11
Suppliers consolidated
Into a single contract
The challenge
The client's point-of-sale estate was running on hardware two years past end of support, on a branch network that could not carry the new payment platform. Eleven incumbent suppliers each covered a subset of countries with different SLAs, different reporting and no consolidated view of progress. A trading freeze from mid-October to early January removed a quarter of the delivery calendar.
The approach
Established a single programme office with per-site readiness gates and a weekly burn-down shared with the client's steering group.
Surveyed every site remotely first, then physically for the 22% that returned ambiguous data, producing a readiness matrix before any hardware was ordered.
Pre-staged, imaged and asset-tagged all 940 EPoS sets and branch routers in two regional facilities, so on-site work reduced to a two-hour swap.
Scheduled installations outside trading hours in eighteen-site weekly waves, with the old equipment collected on the same vehicle for certified disposal.
Ran the trading freeze as planned downtime for the programme, banking four weeks of contingency before it rather than hoping for it after.
Nine hundred and forty sites in fourteen months, across eleven countries, and the weekly dashboard never once told us something we later found out was wrong. That is rarer than it should be.
Services used
Operations
Multi-site hardware and software rollout programmes run to a fixed schedule with per-site sign-off and consolidated reporting.
Infrastructure
Design, installation and certification of structured cabling, comms rooms and campus networks — delivered to standard, on a plan.
Operations
Asset tracking through life and certified, auditable disposal at end of life — GDPR, WEEE and NIST 800-88 compliant.
More work
A workload-by-workload disposition assessment that stopped two of three planned migrations and cut projected three-year run cost by 31%.
31%
Three-year cost reduction
Structured cabling and core network replacement across four clinical buildings, delivered in 90-minute windows agreed ward by ward.
0
Clinical incidents
Client identity is withheld under the confidentiality terms of the engagement. Figures are as reported at programme close and can be substantiated under NDA on request.
Similar problem
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