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White RavenIT Consultant Ltd

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Tell us what is actually going wrong

Not a lead-qualification form. Describe the problem in whatever detail you have and we will route it to a consultant from the practice that would deliver the work — not to a salesperson.

Response times

  • Service-affecting issues: answered immediately, 24/7, by phone.
  • New enquiries: a real reply within one working day.
  • Formal proposals: typically five working days after scoping.

Direct routes

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Send an enquiry

The more context, the better the first reply

Sites involved, timescales, what has already been tried, and what the constraint really is. A vague enquiry gets a vague answer, and neither of us gains from that round trip.

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Offices

Five hubs, five timezones

Each hub runs the service desk and coordinates field dispatch in its own working day, which is how round-the-clock coverage happens without night shifts.

  • Europe

    LondonHead office

    Nexus House, 6 Darnley RoadLondon E9 6QHUnited Kingdom

    GMT / BST

  • South Asia

    Lahore

    Office address to be confirmedLahorePakistan

    PKT

  • North America

    Austin

    600 Congress Avenue, Floor 14Austin, TX 78701United States

    CST

Field engineering is delivered across 3 regions and the UK, Pakistan and the USA. An office is not required for us to send an engineer.

Before you write

Questions we get asked most

If yours is not here, ask it directly — we answer awkward questions in the same register as easy ones.
How quickly can you start?

For smart hands and break-fix work, usually within days — often the same week. Managed service transitions run four to eight weeks depending on estate size, and consulting engagements typically begin within two weeks of scope sign-off.

Do you work with organisations outside the UK?

Yes. Roughly two thirds of our delivery happens outside the UK, across Pakistan and the USA. Contracting, SLA and invoicing are consolidated centrally regardless of where the work takes place.

What size of organisation do you typically work with?

Our clients range from 150-person scale-ups to enterprises with 40,000 employees. The common factor is a distributed estate where downtime has a measurable cost, not a particular headcount.

Can you supplement our existing IT team rather than replace it?

That is the majority of what we do. Most engagements add capacity, geographic reach or a specific skill an internal team does not have a full-time need for.

How are your services priced?

Consulting is fixed-price against a defined scope. Managed services are a monthly per-user or per-device fee. Field engineering is per-ticket or through prepaid blocks of hours, which work out materially cheaper at volume.

What happens to our data and documentation if we leave?

It is yours. Exit assistance is written into every managed service contract: documentation, credentials, configuration and monitoring history are handed over in a usable format at no additional cost.