Global coverage

Engineers where your sites are, not where our office is

Five delivery regions, in-country hubs and 4,500+ accredited engineers. One accreditation standard, one reporting template and one invoice regardless of which country the ticket lands in.

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Footprint

The numbers behind the map

5
Delivery regions
Each with in-country hubs
97
Countries
Where we hold active engineer coverage
4,500+
Accredited engineers
Directly employed and vetted partner engineers
24/7/365
Service desk
Follow-the-sun across three hubs

Delivery regions

Five regions, each with in-country hubs

Regional density is what makes response times achievable. Coverage claimed from a single central team is a travel schedule, not an SLA.

Europe

1,900+

Accredited engineers

Countries covered

Response: 4 hours in metro areas, next business day nationwide

Hubs: London · Amsterdam · Frankfurt · Warsaw · Madrid

Active coverage

United Kingdom
Ireland
France
Germany
Netherlands
Belgium
Luxembourg
Switzerland
Austria
Spain
Portugal
Italy
Denmark
Sweden
Norway
Finland
Poland
Czech Republic
Slovakia
Hungary
Romania
Bulgaria
Greece
Croatia
Slovenia
Serbia
Estonia
Latvia
Lithuania
Türkiye

Americas

1,100+

Accredited engineers

Countries covered

Response: 4 hours in tier-1 metros, next business day elsewhere

Hubs: Austin · New York · Toronto · Mexico City · São Paulo

Active coverage

United States
Canada
Mexico
Brazil
Argentina
Chile
Colombia
Peru
Ecuador
Uruguay
Costa Rica
Panama
Guatemala
El Salvador
Dominican Republic
Puerto Rico

Asia Pacific

900+

Accredited engineers

Countries covered

Response: 4–8 hours in major cities, next business day regionally

Hubs: Singapore · Tokyo · Sydney · Mumbai · Hong Kong

Active coverage

Singapore
Japan
South Korea
China
Hong Kong
Taiwan
India
Australia
New Zealand
Malaysia
Indonesia
Thailand
Vietnam
Philippines
Bangladesh
Sri Lanka
Pakistan
Nepal
Cambodia
Myanmar

Middle East

350+

Accredited engineers

Countries covered

Response: 4 hours in Gulf metros, next business day regionally

Hubs: Dubai · Riyadh · Doha · Manama

Active coverage

United Arab Emirates
Saudi Arabia
Qatar
Bahrain
Kuwait
Oman
Jordan
Lebanon
Israel
Iraq
Azerbaijan
Kazakhstan
Uzbekistan

Africa

250+

Accredited engineers

Countries covered

Response: Next business day in capitals, scheduled elsewhere

Hubs: Johannesburg · Nairobi · Lagos · Cairo · Casablanca

Active coverage

South Africa
Kenya
Nigeria
Egypt
Morocco
Tunisia
Algeria
Ghana
Tanzania
Uganda
Ethiopia
Botswana
Zambia
Mozambique
Senegal
Côte d'Ivoire
Mauritius
Rwanda

Response tiers

What each tier actually commits to

A response target only means something if the definition is written down. Ours stops the clock when an engineer is on site with the parts.

4-hour emergency
Metropolitan areas across our five delivery regions. Clock stops when an accredited engineer is on site with the parts, not at ticket acknowledgement.
8-hour priority
Secondary cities and regional centres. Same reporting, same accreditation standard, longer travel radius.
Next business day
Standard nationwide coverage in every listed country, including sites well outside the major conurbations.
Scheduled visit
Remote and hard-to-reach locations, quoted per visit with an agreed date rather than an unrealistic response tier.

Country index

Search the full coverage list

Every country where we currently hold active engineer coverage. If yours is not listed, ask — we deliver outside this list on a scheduled basis regularly.

97 countries with active coverage

Algeria
Argentina
Australia
Austria
Azerbaijan
Bahrain
Bangladesh
Belgium
Botswana
Brazil
Bulgaria
Cambodia
Canada
Chile
China
Colombia
Costa Rica
Côte d'Ivoire
Croatia
Czech Republic
Denmark
Dominican Republic
Ecuador
Egypt
El Salvador
Estonia
Ethiopia
Finland
France
Germany
Ghana
Greece
Guatemala
Hong Kong
Hungary
India
Indonesia
Iraq
Ireland
Israel
Italy
Japan
Jordan
Kazakhstan
Kenya
Kuwait
Latvia
Lebanon
Lithuania
Luxembourg
Malaysia
Mauritius
Mexico
Morocco
Mozambique
Myanmar
Nepal
Netherlands
New Zealand
Nigeria
Norway
Oman
Pakistan
Panama
Peru
Philippines
Poland
Portugal
Puerto Rico
Qatar
Romania
Rwanda
Saudi Arabia
Senegal
Serbia
Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain
Sri Lanka
Sweden
Switzerland
Taiwan
Tanzania
Thailand
Tunisia
Türkiye
Uganda
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vietnam
Zambia

Offices

Where the delivery hubs are

Regional offices run the service desk and coordinate field dispatch in their timezone — which is how 24/7 coverage works without night shifts.

EMEA
LondonHQ
Nexus House, 6 Darnley RoadLondon E9 6QH
GMT / BST
EMEA
Amsterdam
Keizersgracht 5551017 DR Amsterdam
CET
Middle East
Dubai
JLT Cluster M, Level 12Dubai
GST
APAC
Singapore
9 Raffles Place, Republic PlazaSingapore 048619
SGT
Americas
Austin
600 Congress Avenue, Floor 14Austin, TX 78701
CST

Coverage check

Send us your site list

We will come back with response tiers per location, an honest note on anywhere we would be quoting optimistically, and a consolidated rate card.

Request a coverage review Smart hands detail

+44 20 3488 1170· 24 hours a day, 365 days a year

Engineers where your sites are, not where our office is

The numbers behind the map

Five regions, each with in-country hubs

Europe

Americas

Asia Pacific

Middle East

Africa

What each tier actually commits to

4-hour emergency

8-hour priority

Next business day

Scheduled visit

Search the full coverage list

Where the delivery hubs are

LondonHQ

Amsterdam

Dubai

Singapore

Austin

Send us your site list