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White RavenIT Consultant Ltd

Global Field Operations

Field Service Engineer

Provide smart hands and break-fix support across client sites and colocation facilities in Singapore and the wider APAC region.
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Role details

Location
Singapore
Contract
Full-time · On-site
Team
Global Field Operations
Posted

The role

What you would be doing

Written as the job actually is, including the parts that are less glamorous than the title suggests.

Responsibilities

  • Attend client sites for break-fix, IMAC and scheduled maintenance work
  • Complete rack, stack and structured cabling work to the build standard
  • Produce photographic site reports within the 24-hour SLA
  • Manage parts logistics and RMA processes for your territory
  • Support occasional regional travel for project work

What we need from you

  • Three or more years in field-based IT support
  • Confident with rack builds, structured cabling and hardware replacement
  • Clean driving licence and right to work in Singapore
  • Clear written English for client-facing reporting
  • Willingness to participate in a compensated on-call rota

Nice to have

Genuinely optional. Nobody has ever been rejected for missing everything on this list.

  • Data centre facility inductions (Equinix, Digital Realty)
  • Additional regional languages
  • CompTIA A+, Network+ or vendor hardware certifications

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Send us something real

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Questions first?

Ask before you apply

If something about the role, the team or the rota would change your mind, ask now rather than in week three. We will give you a straight answer.

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