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White RavenIT Consultant Ltd

Technology & SaaS

Engineering presence in four new markets before the office leases

Resident engineers, zero-touch device provisioning and ISO 27001 readiness delivered in parallel with a four-market expansion.

Engagement

Client
A Series C SaaS platform
Sector
Technology & SaaS
Location
Singapore, Sydney, Toronto, Amsterdam
Completed

Results

What changed

  • 4

    Markets covered

    Within two weeks each

  • 20 min

    New hire to productive

    Anywhere in the world

  • 9 mo

    To ISO 27001 certification

    First-time pass

  • £4.4m

    Enterprise pipeline unblocked

    Previously stalled on security review

The challenge

What we were working against

The client was opening in four markets in nine months while simultaneously trying to close enterprise deals that were blocked on a security questionnaire they could not answer. Corporate IT had been deliberately deprioritised in favour of product engineering, leaving device management on a spreadsheet and no formal control framework at all.

The approach

What we actually did

In sequence, including the parts that happened long before anyone touched hardware.
  1. 01

    Placed a resident engineer in each new market within two weeks of the decision, covering the gap until local hiring completed.

  2. 02

    Rebuilt device management on Intune and Jamf with zero-touch enrolment, shipping configured devices directly to new hires.

  3. 03

    Ran ISO 27001 implementation as a project with a fixed certification date, collecting evidence continuously rather than retrospectively.

  4. 04

    Implemented starter-mover-leaver automation driven by the HR system so access provisioning stopped being a manual ticket.

  5. 05

    Transitioned each market to locally hired staff on an agreed handover schedule with runbooks and shadowing.

We needed a Singapore presence before we had a Singapore entity. They had an engineer on site within a week and covered us for eight months until we hired locally.
Priya RaghunathanVP Engineering Operations, a Series C SaaS platform

Services used

What this programme drew on

  • People

    Resource as a Service & IT Staffing

    Certified engineers, project managers and specialists embedded in your team on flexible commercial terms.

  • Operations

    End User Computing & Service Desk

    Device lifecycle, imaging, application packaging and deskside support that makes the everyday experience unremarkable.

  • Infrastructure

    Cybersecurity & Network Security

    Firewall, SD-WAN, zero-trust and endpoint security design and operation, mapped to the framework your auditors actually use.

More work

Other programmes

Client identity is withheld under the confidentiality terms of the engagement. Figures are as reported at programme close and can be substantiated under NDA on request.

Similar problem

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